Privacy Policy

1. Data we collect

• account and contact data such as email, phone number, name, and nickname
• employment data such as airline, crew role, base, employee number, crew rank, and company email
• identity verification data such as badge images and selfies holding a badge
• schedule and roster data, including imported files, screenshots, OCR output, flight details, postings, and swap history
• technical and usage data such as IP address, device/browser information, logs, and notification tokens
• subscription and billing references

2. How we use personal data

• authentication and account security
• identity verification and re-review workflows
• schedule import, OCR, storage, and display
• shift posting, matching, and swap coordination
• notifications, support, fraud prevention, and abuse handling
• subscription, billing, analytics, and service operations

3. Data sharing and visibility

We may share personal data with service providers that help us operate the platform, such as cloud hosting, storage, OCR, messaging, logging, analytics, and payment providers.

Because Swapie is a crew coordination platform, some information may be visible to other verified users where needed for service functionality, including nickname, avatar, airline, crew role, base, and certain shift or posting details.

4. Retention, security, and rights

We retain data for as long as reasonably necessary to operate the service, complete verification, maintain records, resolve disputes, prevent fraud, and comply with legal obligations.

We use reasonable technical and organizational safeguards, but no system can guarantee absolute security.

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, or objection regarding certain personal data.

5. International processing and contact

Our service providers may process data in countries outside your home jurisdiction. By using the service, you acknowledge that cross-border processing may occur subject to reasonable safeguards where applicable.

Privacy questions or requests may be sent to swapie-support@codehub.tw.